What efforts are being made to reduce the risk of spreading COVID-19?
Since massage therapy involves maintained touch and close physical proximity over an extended period of time, there may be an elevated risk of disease transmission. However, Be In Touch Bodywork has taken every reasonable precaution to reduce this risk, which can be read about it more detail here.

How much do the services cost?
Please visit the booking page where you will be able to see a list of services and the corresponding prices. If you are seeking Medical Massage, your out-of-pocket cost will depend on your insurance benefits, so please contact the billing specialist, Susan with Southwest Therapy & Rehab at (505) 410-2768.

What methods of payment are accepted?
Cash, Visa, Mastercard, American Express, Discover, and Paypal are accepted. Clients may also use their flexible spending account (FSA) or health savings account (HSA) if they obtain a prescription from their physician that deems massage as medically necessary. Clients are responsible for obtaining the supportive paperwork and verifying coverage with their FSA and HSA.

How much should I tip?
Tips are never expected but always appreciated.

Do you offer gift cards?
Yes, and for your convenience they can be purchased in office (during your appointment) or online.

How do I prepare for my massage?
It is best to shower before your massage if it all possible. This will warm up your muscles in preparation for deeper work. Please refrain from wearing fragrances, as Lani and some of her clients are sensitive to them. If you are a new client, be sure to complete these forms in advance. Planning to arrive a few minutes early will prevent you from feeling rushed, thus allowing you to relax more quickly during your session.

What should I do upon arrival?
Please make a stop at the restroom in the hallway to wash your hands. Then please take a seat in the waiting area of Suite 209. You are welcome to help yourself to a complimentary drink at the beverage station. Lani will greet you there at your scheduled time. For new clients who were unable to complete the forms in advance, paper copies can be found in the waiting area in the file labeled Be In Touch Bodywork.

What does the free new client consultation entail? 
Lani will review the forms you completed. She will ask you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine if massage is appropriate for you. The consultation may take up to 10 minutes, and will not be deducted from your time receiving massage unless it exceeds that.

Where will my massage session take place? 
Your session will take place in a private, enclosed room. You can expect clean linens on a cozy massage table, soothing music, and soft natural light. The lighting, temperature, and music can all be adjusted to your personal preference.

What do I wear during the massage? 
Most people undress completely. However, you are welcome to wear underwear or other items of clothing if that better suits your comfort level. Lani will step out of the room to give you privacy to undress. You will be covered with a sheet at all times except the area being worked on. Genitals and breasts will remain covered and untouched at all times. If there are any additional areas that you do not want uncovered and/or worked on, please communicate that with Lani.

What do I do during a massage therapy treatment? 
Make yourself comfortable. If Lani wants you to adjust your position, she will either move you or ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It’s entirely up to you. It is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions or communicate your needs at any time.

What kind of massage oil is used?
Lani uses an unscented, paraben-free, cruelty-free, hypoallergenic massage creme made from apricot oil, sesame oil, grapeseed oil, vegetable glycerin, and grapeseed extract. If you have a sensitivity to these ingredients, please be sure to bring it to Lani’s attention. There are a few alternative products available. The massage creme is particularly favorable because it doesn’t leave you feeling greasy.

Is a massage always appropriate? 
No, there are several medical conditions that would make massage inappropriate. That’s why it is necessary that you complete an intake form before your session. Lani will ask general health questions to rule out if you have any contraindications to massage. It is very important that you inform Lani of any health problems or medications you are taking. If you are under a doctor’s care, you must get approval from your doctor for massage prior to any session.

What if I get an erection during the massage?
Sometimes it happens; there is no reason to be embarrassed. Erections can be a normal physiological response to touch. Lani understands this and so it’s a non-issue for her, as long as the session remains non-sexual. If you are still concerned, you may choose to wear fitted underwear or ask for an extra blanket for more security.

How will I feel after the massage therapy treatment? 
Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. If your session includes trigger point or deep tissue, you may experience delayed onset muscle soreness. This will clear up within a day or 2 and can be reduced by treating for inflammation. If the soreness is undesirable, it can be prevented in the future by receiving more regular bodywork or asking for lighter pressure.

How often should I receive a massage?
For those who use massage as preventative care, one massage a month is common. For those recovering from an injury or who wish to address chronic pain, weekly or biweekly sessions are suggested.